Privacy and Data Protection Policy

Pursuant to current personal Data Protection law, UAB „Miesto Logistika“, hereinafter, ZITICITY, informs Users of its online Platform of the company’s Privacy and Data Protection Policy which it applies to the treatment of the personal data that the User voluntarily provides to access the website at and to the corresponding mobile application.

By providing ZITICITY with their personal information via the electronic forms on the company website or app, the User expressly gives their consent to ZITICITY to handle this data under the terms set forth in this clause of the Confidentiality and Data Protection Policy and for the purposes hereafter expressed.

Before registering into ZITICITY, Users should read this Privacy and Data Protection Policy. By clicking the button “Sign up”, Users manifest that they have read and that expressly consent the present Privacy and Data Protection Policy.

On registering, the User will be required to provide certain information in order to create their profile. Customers should provide the following information: username, email address, telephone number and credit card details. When authorized by Users, ZITICITY shall gather data related to their location, including their geographical location in real time via the Users’ computer or mobile device.

Once registration has been completed, all Users may access their profile and add or edit the information, as they deem appropriate. The User may access the Platform and create an account through their Facebook profile. The information and data provided by the User shall be permanently available in their User Account and may be modified via the Edit profile option.

The User agrees to enter real and accurate information. The User shall be solely responsible for any damages which ZITICITY or third parties may suffer because of a lack of veracity, inaccuracy, applicability, or authenticity of the information provided.

The information gathered by ZITICITY shall only be used for the purpose defined in the General Conditions of Use of the website which can be seen here.

Who is responsible for the Users Data?

All personal information that is provided or collected by, will be treated by the company UAB „Miesto Logistika“. The Company has its registered office at S. Stanevičiaus g. 96A-46, LT-07103, Vilnius, Lithuania.

Responsible for the treatment of Personal Data

  • Identity: UAB „Miesto Logistika“, Registration ID: S. Stanevičiaus g. 96A-46, LT-07103, Vilnius
  • Address: S. Stanevičiaus g. 96A-46, LT-07103, Vilnius, Lithuania
  • Phone: +370 695 05823
  • Email:

What is the legitimacy for the treatment of Data?

The legal basis for processing the data of the Users is the execution of the User Registry in the ZITICITY Platform and the subsequent use that the User may make of it.

What personal information about customers does ZITICITY gather?

The ZITICITY Platform (which includes the Website and the "App") is used by both the Users and the Suppliers. The Suppliers group includes the Independent Professionals that collaborate with ZITICITY ("Zitters") and the stores with whom ZITICITY maintains a commercial agreement ("Partners"). The information ZITICITY receives from its Users is collected as shown below.

  1. Information that the User facilitates to ZITICITY directly
    ZITICITY collects and keeps some information that the User introduces in the ZITICTY Platform or that the User itself facilitates to ZITICITY in any other way:
    • Registration data: the information the User provides ZITICITY when creating an account in the ZITICITY Platform. That is, the username and the email address.
    • Data from the User Profile: the information Users add in the Platform in order to use the services provided by ZITICITY. That is, the mobile phone and the credit card details of the User. The User can see and edit the personal data of their profile at any time they wish.
    • Data from the User Account: information of the orders made by the User, as well as, the evaluations and/or comments that the User makes about his/her orders.
    • Additional information that the User wants to share: information that the User provides to ZITICITY with other purposes. For example, the billing address, in case the User requests to receive invoices.
  2. Information that the User facilitates to ZITICITY indirectly
    • Data from usage: ZITICITY collects usage data about the User whenever he/she interacts with the ZITICITY services.
    • Application and device data: ZITICITY collects data from the device and application the User uses to access the services of ZITICITY. These are:
      • The IP address that the User uses to connect to the Internet with his/her computer or mobile.
      • Information about the User computer or mobile, such as his/her Internet connection, browser type, version and operating system, and device type.
      • The full clickstream of Uniform Resource Locators (URLs), including date and time.
      • The cookie number of the User, see Cookies Policy.
      • The browsing history and user preferences.
    • Source data: if the User arrives at a ZITICITY website from an external source (such as a link on another website or in an email), ZITICITY records information about the source that referred the User to ZITICITY.
    • Data derived from "cookies": ZITICITY uses its own and Third-Party Cookies to facilitate the navigation of its Users and for statistical purposes (see cookies policy).
    • Information from external parties: ZITICITY may collect User personal information or data from third parties if the User gives permission to those third parties to share such information with us.  For example, in the event that the user creates an account through Facebook, Facebook could provide us with personal data of said User in the event that he had them on his Facebook profile (name, gender, age).
    • Geolocation Data: in case Users authorize it, ZITICITY will collect data related to its location, including the real time geographical location of the user's computer or mobile device.

What personal information about Suppliers does ZITICITY gather?

  • Read-only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
  • Access to the phone's camera device while uploading the purchase receipt.

Why ZITICITY collects information about Users?

  1. ZITICITY uses the information that collects from the User to perform the services requested through the ZITICITY Account, according to the mechanism described in the Terms of Use.
  2. ZITICITY also uses the information to investigate and to analyze how to improve the services provided.
  3. ZITICITY may use the User information for internal purposes designed to keep the services secure and operational (i.e. testing purposes, to prevent abusive activity like phishing or fraud and troubleshooting).
  4. ZITICITY internally performs statistical and other analysis on information that collects to analyze and measure user behavior and trends and to understand how people use the services. 
  5. ZITICITY may use the personal data provided by the User to make communications via email and/or send SMS to the User about the operative of the service. ZITICITY will send messages to the User's mobile phone with information regarding the status of the requested order, and once it has finished, ZITICITY will send a summary/receipt of the order including the price of the order to the User's email. By registering on the Platform, it will be understood that the User accepts this Privacy Policy and, therefore, authorizes ZITICITY to make both communications.
  6. With the consent of the User, ZITICITY may send promotional messages and/or offers regarding the service offered to the Users' e-mail. If a ZITICITY User does not wish to receive such information and/or commercial communications may at any time opt for the option to "unsubscribe" in the e-mail, and consequently, ZITICITY will immediately cease sending the above-mentioned information.
  7. As described previously, if you connect your ZITICITY Account with your account on a Social Media or third party platform, ZITICITY may use the information that the User makes available through the applicable Social Media or third party platform and that the applicable Social Media or third party platform has made available to ZITICITY, in accordance with the privacy or other settings that are applicable to your Social Media or third party platform account.
  8. The Service is based in Lithuania. Nevertheless, ZITICITY User data is stored on servers located in Germany. ZITICITY states that these servers comply with the applicable legislation on Data Protection and with the commitments set out in the present Data Privacy Policy.
  9. As described in the next section, Users Data is not disclosed to any third party except (i) for providing the services Users request, if it is strictly necessary, in case ZITICITY collaborates with third parties, (ii) when ZITICITY obtains express consent and permission from the User (iii) when it is required by a competent authority in the exercise of its duties (for example in order to investigate, prevent, or take action regarding illegal activities), or (iv) as otherwise required by law.
  10. If ownership of ZITICITY changes or all or substantially all ZITICITY’s business assets are acquired by a third party, the Users expressly consent to ZITICITY transferring the Users information to the new owner or successor entity so that ZITICITY can continue providing the services requested. ZITICITY states that it will notify the Lithuanian State Data Protection Inspectorate of such transfer if the above situations occur.  
  11. ZITICITY does not use the Users Data other than as described in the present Privacy Policy and the Terms of Use.

How long will ZITICITY keep the data?

The personal data provided will be kept as long as the User does not request its suppression for a period of 24 months since his/her last interaction with the Platform.

Does ZITICITY share the information it receives?

As indicated in the previous section, the personal data that ZITICITY collects will be exclusively used to achieve the object defined in the "Terms of Use".

In order to achieve this objective and the excellence in the provision of the service, ZITICITY will share certain personal data of the User with:

  • Third-Party service providers: ZITICITY providers who execute orders, send packages, and/or carry out the delivery services will have access to the personal information of the Users that is required to perform their functions, but they won’t be able to use it for other purposes. These suppliers must treat personal information in accordance with the present Privacy Policy and the applicable legislation in the matter of Data Protection.
  • Providers with whom ZITICITY maintains a commercial agreement: through its website and mobile application, ZITICITY can be used to make direct purchases of products and/or services from stores which have an agreement with ZITICITY.In such cases, the User's email and postal addresses and contact information will be shared with the store for the sole purpose of facilitating the transaction.
  • The User may also receive emails from ZITICITY and/or the store to confirm the order, arrange a return or ask for the User's opinion of the transaction. Stores will never receive nor be authorized to request credit card information pertaining to ZITICITY Users. All information provided to stores outside ZITICITY's control shall not be covered by this Confidentiality Policy.
  • ZITICITY guarantees that all commercial technical partners, providers, and relevant third parties are bound by contractually binding promises to process information that ZITICITY shares with them following its indications, the present Privacy Policy, and all applicable Data Protection legislation.
  • Security Companies: ZITICITY may disclose personal information and account data of its customers when it is believed that disclosure is necessary for compliance with the law, to enforce or apply the "Terms of Use" or to protect the rights, property or security of ZITICITY, its users or third parties. This includes, therefore, the exchange of information with other societies and organizations for the protection against fraud and the reduction of credit risk.
  • ZITICITY may share information with law enforcement agencies and/or third parties regarding requirements of information related to criminal investigations and alleged illegal activities.
  • With the User consent: apart from what above-mentioned, ZITICITY will inform the User in case some information about the User is shared with ZITICITY’s commercial partners or third parties with a different purpose of the ones expressed in the present document (i.e. commercial purposes). The information will be given to the User in order to give him/ her the chance to oppose to the share of information.

None of the above data communications will include selling, renting, sharing or otherwise disclosing personal customer information for commercial purposes in a manner contrary to the commitments made in this Privacy Policy.

What information can access the Users?

ZITICITY gives the User access to a large amount of information about his/her account and his/ her orders at so that he/she can see, and in certain cases, update that information.

All Users may access their profile and add or edit the information, as they deem appropriate. The User may access the Platform and create an account through their Facebook profile. The information and data provided by the User shall be permanently available in their User Account and may be modified via the Edit profile option.

What options do Users have?

The User may exercise their rights to access, rectification, cancellation or opposition. The exercising of these rights is strictly personal and thus the affected party will be required to accredit their identity. The exercising of these rights should be undertaken by the owner of the data, indicating their address and providing a copy of their National Identity card, passport or another such supporting document, contacting ZITICITY by email to

As indicated above, if the User wishes to stop receiving emails from ZITICITY, the User can adjust their subscription options in the email tray and press the "Cancel Subscription" button.

In addition, Users may choose that ZITICITY does not know its geolocation. Most mobile devices give its Users the ability to disable location services. Most likely, this possibility is found in the configuration menu of the device. If Users have questions about how to disable the location services on their device, ZITICITY recommends to the Users that they contact the manufacturer or their mobile service provider.

How do we protect personal data from Users?

ZITICITY has adopted all necessary measures to ensure the required level of security, based on the nature of the personal data and the circumstances of its treatment, in order to prevent, as far as possible and where so permitted by current technology, its alteration, loss, treatment or unauthorized access. The personal information supplied to ZITICITY will not be ceded to any third party without the prior authorization of the owner of said data.

What about Cookies?

This website uses its own and third-party cookies in order to facilitate the browsing experience. For further information, consult our Cookie policy

Notifications and modifications

As stated before, all users may exercise their rights to access, rectification, cancellation or opposition to the treatment of their personal data. Users can exercise these rights or ask about the present Privacy Policy sending an email to:

As ZITICITY business changes constantly, our Privacy Policy, Cookies Policy and Terms of Use change accordingly.  Unless stated otherwise by the Users, ZITICITY could send  Users notifications related to important changes and modifications of those documents via email.  Nevertheless, ZITICITY  will never materially change its policies and security practices to make them less protective of customer information collected in the past without the previous consent of the affected customers. In case of discrepancy between the translated versions and the Lithuanian version of this text, the latter will prevail.